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Cost analysis
In the day to day chaos of running your business it is not always easy to find the time or staff to carry out an audit and assessment of costs. Yet the smallest of changes can have a dramatic impact on your bottom line – someone’s salary or the marketing budget could be covered, for example.
Please consider the following:
- Do you have a call logging system?
- Is it accurate?
- When did you last look at the reports?
- Is your WAN being fully utilised?
- What is the most cost efficient communication link for you?
- Do you know if you have the right number of lines?
- Do you know the average call duration (e.g. in a sales office)? Is it too long, or too short?
- Do you know which is your busiest hour?
- How many calls are being lost and should more staff be made available to cover them? Does this meet the requirements of your CRM Strategy?
- Are too many calls via the switchboard? Is DDI not being used?
- What is the cost of calling mobile phones? Can it be reduced?
- What are your maintenance costs? Can they be reduced?
If you do not have the facility for call logging, we can install a temporary system for you.
We will analyse statistics and provide a clear report on what they mean to your business. We will also recommend ways of reducing costs where possible.
Call us now on +44 (0)1737 242400 for an informal discussion or to arrange a meeting
