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For the past few years we have been using our extensive knowledge of local government to help with the preparation and procurement of CRM and contact centre solutions. Please consider the following:

• Are you thinking about putting in a contact centre to meet government objectives?
• Do you know how to start the process?
• Is there a significant resistance to the contact centre principal among council officers?
• Do you know how to create confidence in these officers?
• Are you aware of the technology needed to create an integrated CRM and call centre?
• Have you looked at Document Management as an integral part of your CRM solution?
• Have you mapped your business processes in each department so that they can be incorporated into the CRM system?
• Was your process mapping hampered by the fact that officers were reluctant to discuss their work with their peers?
• Have you come part of the way through, but now feel that some assistance would be useful?
• How well will your existing systems integrate with the proposed solution?

There is a wealth of information available regarding CRM; however, successful implementation is completely down to the individual organisation because of the dependency on officer ‘buy in’ and a coordinated approach to the various aspects. Spink Telecom Consultants Ltd can help develop and manage strategy, guiding your council to a successful implementation.

Call us now on 01737 242400 for an informal discussion or to arrange a meeting