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If you are about to enter the minefield of buying and installing new voice technology, beware! The pitfalls are many and sometimes lie undiscovered until during, or even after the installation.

The main processes to contemplate are design/budget, procurement, and implementation. Please consider the following before you start:

• Have you considered a converged voice and data solution, sharing LAN infrastructure to save costs and management time?
• Do you understand the possible benefits of a hosted VoIP solution, to integrate with your disaster recovery and business continuity plans?
• Network Services – have you ordered them months in advance and checked availability?
• Are SIP trunks for you? What are the benefits?
• Do you know how many lines are needed and what type to order? Should you consider your WAN at the same time?
• Is the cabling infrastructure sufficient to support new facilities?
• Are you considering VoIP? Do you know the prerequisites and is it cost justified? What exactly are the benefits of VoIP to you?
• Can you combine voice and data in one QoS enabled network?
• Is the accommodation sufficient to allow a changeover? Is there physically enough space for two systems and engineers?
• Have you allowed enough capacity in the specification for future upgrades?
• Do you need unified messaging, mobile integration, cordless, call management, UPS, operator positions, ACD (call centre), IP, digital or analogue handsets, network software, CTI solutions,
• What services are your users expecting? What are they allowed to have?
• When budgeting, did you allow for the above and training?
• Does your specification include a watertight statement of requirements? Is it open to ambiguous responses?
• Who will negotiate the contract with the chosen supplier, so that areas of responsibility are crystal clear in the event of a mishap and for future SLA reference?
• Who will project manage the installation and coordinate the suppliers, so that on the predetermined date for cut over, it does actually happen instead of leaving you high and dry?

This particular list could go on indefinitely. If you have got even half way through and decided that this is not for you, call us and will guide you through the entire process, from an initial solutions and budgetary report through to implementation management.

Call us now on 01737 242400 for an informal discussion or to arrange a meeting