Projects

Our Services

Downland Affinity Group

Solution design, procurement and implementation management of three NEC NEAX telephone systems across an IP VPN WAN, with centralised voicemail, management and logging facilities. Advice on CRM strategy, installation of IP extensions at remote offices connected over IP VPN.

HCA Healthcare International

Solution design and management of WAN across 13 sites in Central London using 10Mbit LES circuits in resilient ‘petal’ topology. Ongoing projects include management of replacement voice network, using Avaya S8500 and S8700 Media Server with VoIP across the WAN.

Maidstone Borough Council

Preparation of process maps, strategic report and specification for contact centre solution, incorporating MacFarlane CallPlus call centre, Northgate Information Systems CRM solution and Right Now knowledge management system. These were integrated onto the existing Ericsson MD110 PABX, which Spink Telecom Consultants Ltd helped to procure and project manage some years before.

Canterbury & Thanet District Councils

Preparation of process maps, strategic report and specification for contact centre solution. The two councils decided on a joint procurement to reduce costs and share resources where possible and Spink Telecom Consultants Ltd guided both through the process. A Northgate CRM solution with RightNow knowledge management was selected.

North Herts District Council

Solution design, procurement and implementation management of Avaya Definity with voicemail and web based call management system.

Broxbourne Borough Council

Installation of Avaya Definity at the main offices and three Avaya IP Office systems at remote locations, connected with VoIP using LES 10 short haul data circuits. Total extensions approximately 450.

Watford Borough Council

Solution design, procurement and implementation of five networked Avaya Definity systems, combining voice and data, call centre and management facilities plus a complete structured cabling installation. Total number of extensions approximately 1000.

Adepta Services

Solution design, procurement and implementation management of an Alcatel 4400 telephone system, equipped with call centre, voicemail and management facilities for approximately 500 extensions. We then advised on the various options, costs and benefits available for the voice and data WAN.

Clyde & Co

Solution design, procurement and implementation management of two Ericsson MD110 telephone systems plus associated hardware and software, structured cabling and data communications, connected by megastream and Internet for data fail over. Total number of extensions approximately 700.

Intervet UK Ltd

Solution design, procurement and implementation management of Alcatel 4400 telephone system, including DECT, voicemail and full management facilities. Current project involves connection of remote site in Huntingdon for voice and data. Total number of extensions approximately 500

Three Rivers District Council

Solution design, procurement and implementation management of two networked Avaya Definity systems, combining voice and data, voicemail, call centre and management facilities. Total number of extensions approximately 500.

MGM Assurance

Report on Video Conferencing options from PC desktop to Group facilities. Included budgetary costs and recommendations for all seven offices, including network costs and options. Previously, Spink Telecom Consultants Ltd managed the procurement and implementation of an Avaya Index system totalling approximately 200 extensions.

Associated Mediabase

Report on satellite communications, encompassing low orbit and geostationary options, handset types, available services and budgetary costs

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