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Training
The way in which your staff respond to outside callers can have a significant impact on whether they choose to place their business with you or look elsewhere. An ongoing training programme for all customer facing staff is an essential component in your CRM strategy.
Points to consider:
- Do staff know how to use the technology at their disposal?
- Are response times slow because they do not?
- Are staff familiar with the structure of your organisation?
- Do they all know who does what and where they are?
- Do they know how to access to all of the necessary information to answer customer enquiries?
- Do they 'smile' down the telephone or sound like Monday morning?
- When was the last customer care training programme run?
If you are unsure where to find courses in any of the above, Spink Telecom will tailor a programme of training to suit your organisation.
Call us now on 01737 242400 for an informal discussion or to arrange a meeting
