Independent telecom consultancy - Networks

If you are about to enter the minefield of buying and installing new voice technology, beware! The pitfalls are many and sometimes lie undiscovered until during, or even after the installation. 

You need to keep a close eye on many things when changing voice systems.The main processes to contemplate are design/budget, procurement, and implementation. 

Please consider the following before you start:

  • Home working is now an essential tool - how will you manage this and what apps should you deploy?
  • Cloud or on-prem systems - is the project cost led or based on practical requirements?
  • Carrier hosted or supplier hosted, which is best?
  • Should we still deploy desk phones and is the cost justified?
  • ISDN and PSTN - what's the story?
  • SIP trunks - scaling and design. How is this done?
  • What are the benefits of web RTC (Real Time Communications)
  • How do I draw up a specification which covers all requirements but is not over the top?
  • What is UC, MDM, CCaaS, Omni Channel, CX, CRM, etc.? Do I need them and what do they deliver?
  • What else do I need to budget for?
  • What state is the LAN in? Do we need to review edge, core and routing to optimise? How do I set up a voice VLAN?
  • Does our specification include a watertight statement of requirements? Is it open to ambiguous responses?
  • Who will negotiate the contract with the chosen supplier, so that areas of responsibility are crystal clear in the event of a mishap and for future SLA reference?
  • Who will project manage the installation and coordinate the suppliers,so that on the predetermined date for cut over, it does actually happen instead of leaving you high and dry?

This particular list could go on indefinitely. If you have got even half way through and decided that this is not for you, call us on (0)1737 242400  or contact us and we will guide you through the entire process, from an initial solutions and budgetary report through to implementation management.

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