Independent telecom consultancy - Clients comments

"Advice and Support was Invaluable"

Royal Papworth Hospital has recently moved to its new premises located on the Cambridge Biomedical Campus in Cambridgeshire. Among the many IT projects associated with the move was a requirement for a modern telecommunications solution to be installed and a transition programme planned to allow a seamless, staged relocation between the two sites.

Spink Telecom advised Papworth in the design, budget, procurement and logistics around this complex change, made more difficult by delays in the construction of the new building. This design included a network service move to SIP trunks, new number plan, unified communications, contact centres, paging system, links to Cambridge University Hospital, which is also on the Campus, and to Royal Papworth House, the administration centre. Links to the old hospital site at Papworth Everard also had to be maintained during the transition.

This was a complicated procedure and an area in which the IT team had limited VOIP expertise. The advice and support offered by Spink Telecom was invaluable, ensuring that the process was completed on time and with as little disruption to daily operations as possible.

Matt Jones - Former Head of ICT, Royal Papworth Hospital

"Our Trusted Partners in ICT Consultancy"

Over the last 15 years, Spink Telecom has helped Tonbridge and Malling overcome a number of technical hurdles, from contact centres to CRM and provided analytical reports and recommendations across our whole telecommunications infrastructure. They have become our trusted partners in ICT consultancy.

More recently, TMBC’s corporate strategy has been moving from a siloed infrastructure towards a more flexible working environment, enabling officers to work from anywhere using the same tools as though they were in the office thus creating a location independent ‘Unified Workspace’. Historically this had been problematic, with poor remote access, unnecessary visits to the office, complex internal moves and potential security risks, all of which affected overall performance and costs.

The Council had embarked on a roll out of Microsoft Skype for Business (now Teams) for Unified Communications and then Citrix XenApps VDI to facilitate the new strategy. However, the project was hindered by a lack of internal resources and expertise to ensure that officers were equipped correctly according to their skills, business applications and job requirements.

To assist with overcoming this, Spink Telecom initially carried out a profiling exercise which separated departments’ and individuals’ requirements into categories, paving the way for a clear allocation of devices in the next IT refresh programme. This was followed by a further report identifying which departments needed access to which applications, what their issues were and how VDI would benefit them.This information ensured that the roll out could be completed and targeted far quicker and more accurately than before, saving time and money.

Spink Telecom helped us out of a difficult situation whereby a complex project had become stagnant and was perceived as not progressing among TMBC officers. Through Sandy’s reports and advice the strategy is now moving on apace; we are operating more efficiently, more flexibly and are far better prepared for disruptive and emergency situations that need officers out in the field.

Julie Beilby. CEO Tonbridge & Malling Borough Council

"Worked out a coherent, resilient design and programme"

In 2013, Luton Borough Council were made aware that our Aastra MD110 telephone system was shortly to reach End of Life (EOL) status, so an internal report was written by the internal business transformation team that showed where this could be used as an opportunity to enhance communications, enable the council’s agile/flexible working strategy and make some cost savings at the same time. The theory was fine, but we lacked internal expertise of the telecoms market and certainly around the designing of a new system with unified communications and contact centre to meet the requirements of 2500 staff and a growing local population. To complicate matters, the closure of a key building and refurbishment of another to take displaced staff would coincide with the telecoms upgrade.

Spink Telecom were able to work out a coherent, resilient, design and programme for all of the above and work it into a detailed specification which was then issued as part of our invitation to tender via the Crown Commercial Services PSN Framework. Subsequently they helped with the selection process, identifying key differences between some very complicated proposals. Lastly they assisted with the project and implementation management, working with the suppliers, 4Net, Avaya and Civica, to ensure that the plan was carried through with minimal disruption to services.

In summary, Spink Telecom were an invaluable resource with experience and a calming influence in what has been a complex and demanding exercise. We would happily recommend them to any other council or public service that is coming to realise its own limitations in this field.

Clive Roberts - Change Analyst, Business Transformation, Luton Borough Council

"Used Spink Telecom for More than 15 Years"

Maidstone, Tunbridge Wells and Swale Councils have come together as Mid Kent Improvement Partnership (MKIP) to establish a number of shared services. One of these is the ICT shared service, which went live in 2013, and includes ICT staff from each council. MKIP takes responsibility for all aspects of ICT from procurement to implementation and support of the shared infrastructure across the three councils.

Previously, all have independently used the services of Spink Telecom over more than 15 years, from Swale’s original implementation of their Aastra MD110 in 1999 and Maidstone’s Cisco Call Manager in 2008 (preceded by their MD110 in 1998), to the most recent and ongoing project which is a shared contact centre system from Mitel. On each occasion, Spink Telecom has prepared the design and specifications of complex solutions involving multiple sites, as well as managing the tender, selection and implementations. We would gladly recommend their services to anyone considering similar projects.

Dave Lindsay SSA, Chief Information Officer, Mid Kent ICT Services

"Helped us Through a Maze of Technologies"

At Brighton & Hove, we have a complex arrangement of Centrex and Avaya platforms providing a telephony estate for approximately 5500 users to over 300 sites. Furthermore, LAN and WAN connectivity is not at peak efficiency, making the move to VoIP and UC across the board impossible. Spink Telecom has helped with the design and strategy for migrating onto a single solution, and redesigning the LAN to make it VoIP ready across the estate, thereby saving the council revenues and ensuring that whatever our final decision is, it will be the right one.

Spink Telecom has helped us through a maze of technologies with various suppliers trying to convince us that they have the only possible solution. We hope to be implementing the changeover soon.

Karen Guthrie – Head of ICT Operations, Brighton & Hove City Council

"Negotiated significant discounts"

I have used the services of Spink Telecom on several occasions whilst Head of IT at Suzuki GB PLC.One major piece of work was in selecting a replacement telephone system. Spink Telecom drew up a comprehensive list of requirements, matched this against the key "players" in the marketplace, arranged (and attended with us) demonstrations, reviewed the proposals with us, negotiated significant discounts, and then Project Managed the installation of the chosen system (AVAYA).Spink Telecom have subsequently advised on upgrades, new features, 3rd party products and related areas (such as CRM integration). I rate Spink Telecom very highly and would recommend them to anyone in a similar position

Bill Taylor – Former Head of IT, Suzuki GB PLC

"An Invaluable Resource"

Back in 2008, the Council was embarking on a radical change to both the network infrastructure and physical design of its offices. The LAN was in need of an update as part of this and we knew that the WAN was creaking, so the decision was taken to engage Spink Telecom to show us the best way forward. Over the last fourteen years, they have achieved exactly that, producing detailed technical reports, redesigning our networks and showing us exactly what needed to be done to manage the changes in ICT at the same time as big property moves. The final stage of moving from our old Philips/NEC telephony system onto a new Mitel Unified Communications and VoIP platform, shared with Arun District Council, was the last phase and took place in 2016. Spink Telecom has been most supportive and accommodating throughout the whole process as well an invaluable resource to Chichester during this long transition and they continue to advise on our network architecture.

Daniel Bramley - ICT Projects Co-Ordinator, Chichester District Council

"Spink Telecom have saved me a fortune"

We moved our business abroad but wanted to keep a UK telephone for our customers to call us on. We were using BT forwarding and mobile phones which was costing a fortune to both make and receive calls. Then along came Spink Telecom who introduced us to a whole new way of managing our telephony. Over the last couple of years I'm sure we have saved literally thousands of pounds. I can't recommend their services enough!

Charles Harford - Ocean Ecommerce


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