How to Avoid the Pitfalls of UC Implementation

Unified Communications may be the future of telecoms, but there are traditional issues with installation. This article will give some insight into overcoming these hurdles


As the age of analogue (PSTN) and digital (ISDN) telephony network services draws to a close, businesses are rapidly making the transition to cloud services, whether through a private, supplier or carrier’s data centre. This has been massively accelerated by the pandemic and need to work from home, which has also led to the work being rushed to accommodate it.


However, the transition offers a host (pardon the pun) of features from SIP trunks and associated resilience to a natural move into Unified Communications as a Service (UCaaS) and the ability to implement agile working across the business.


'How to avoid the pitfalls of UC Implementation' includes:

  • Why UC should be positioned as part of your overall business strategy?
  • How do we prevent problems when transitioning from old to new platforms?
  • Three principals of planning and scoping the project?
  • The deployment options for UC
  • Running a hybrid system


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